We are constantly trying to maximize our revenue streams, get access to lower fares and decrease our fulfillment costs in order to provide our partners with the lowest price possible.
Our constant effort is driven towards localizing our online presence and maximizing the satisfaction of our partners and our clients by mastering the art of Customer Support. The latest customer satisfaction survey gave us a grade of 8,9 out of 10.
This Data Processing Agreement (the “DPA”) forms part of the Terms and Conditions of the Partners Partnership Program (the "Agreement") between You and e-Travel S.A. In the context of data processing under the Agreement, You are the data controller (“Controller”) and e-Travel S.A is the data processor (“Processor”).
This Agreement consists of this main document and the following appendices:
|Applicable Legislation||means from and including 25 May 2018, the GDPR and any applicable supplementary legislation to the GDPR.|
|Data||means the personal data (as defined in Applicable Legislation), specified in Appendix 1 hereto.|
|GDPR||means Regulation (EU) 2016/679 of the European Parliament and the Council as amended, supplemented and/or varied from time to time.|
Any processing carried out by the Processor shall be carried out in accordance with the following instructions. If the Processor processes Data in violation with these instructions, the Processor will be deemed data controller.
|Subject matter of the processing||Personal data of the Controller’s customers/end users, purchasing travel services via the Controller.|
|Purposes of the processing||
The objective of the Processor is the performance of the Main Agreement(s), to enable the travel arrangements and bookings the Controller’s customers/end users have requested from the Controller.
For example, i) ticket issuance, ii) post sale support, iii) invoicing.
|The character of the processing||The Processor will request special categories of data (sensitive) from the Controller’s customers/end users only in cases when such information is required for the performance of the Main Agreement. For example i) medical certificate of the customer/end user in case of a refund application ii) medical or health condition affecting the trip of the customer/end user; or iii) any other requests where the customer/end user reveals special categories of personal data. The Controller is responsible for requesting and receiving the required explicit consent (or other legal ground for processing) from the customer/end user for Processor’s handling of such data.|
|The period of the processing||The terms of the underlying Main Agreement(s) and section 12 of the Agreement governs the period of processing.|
|Categories of Data||Name & Surname, Date of Birth, Nationality, Passport Number, Ticket Numbers, Passenger Name Locators (PNRs)|
|Categories of data subjects||Controller’s customers/end users|