FAQ


Select the FAQ category you desire:
Air Ticket Reservation
Hotel Reservation

Air Ticket Reservation

Search of flights

1. How do I select a one-way flight?

Using the flights search engine you have two options: either simple journey (One way) or with return (Round trip). Round trip is the default option. If you are interested in a one way journey you will have to select the respective button.

2. Can I make ticket reservations both for domestic and international flights?

Yes, you can select flights from any airport to everywhere in the world.

3. Why can't I find flights for a specific airline I' m interested in?

Using our search engine you can make ticket reservations for most of the airlines in the world. However you cannot book tickets for charter flights, flights operated by specific low cost airlines as well as by companies that don' t have representation in Greece.

4. What is the option +/- 3 days?

Selecting this particular useful option you can find the cheapest flight within a range of 3 days before and 3 days after the dates of departure and return that you have selected. After selecting the price in which you are interested, all the possible combinations of flights which correspond to these dates and this price will be presented.

5. Passenger age groups

During the search procedure, you will have to select the number of passengers who will travel, from each age category. You may include up to 8 passengers per reservation. The categories are the following ones:
- Adults : Passengers 12 years old or older.
- Children : Passengers from 2 to 11 years old. Tickets for unaccompanied children, younger than 12 years old, cannot be booked via internet.
- Infants / Babies (without seat) are considered the passengers up to 2 years old. Every passenger, older than 12 years old, may escort a baby in his arms.
Just keep in mind that some flights do not offer special prices for children and/or babies. In this case you will need to issue an adult ticket for your child and/or infant.

6. Unaccompanied children

In case your children (2-11 y.o.) need to travel unaccompanied, we recommend you to contact us by phone. We cannot issue tickets for unaccompanied children via internet. Some general rules for unaccompanied children are the following ones:
Children older than 5 y.o. can usually travel unaccompanied on a direct flight or on a flight with correspondence (however they cannot fly with the last correspondence flight of the day). The exact age for which this policy applies, varies from airline to airline therefore we strongly recommend that you contact directly the specific airline in order to be further informed. A lot of airlines offer escort service (usually by a flight attendant) for minors travelling alone.
Children under 5 years old, cannot travel unless they are accompanied by an older passenger (who must be usually older than 15 years old).
A lot of airlines may charge an extra fee for the children escort service. The airlines usually need to know who will receive the unaccompanied child and an identity card demonstration is required at the reception of the child. Possible unability of identification card demonstration may cause delay on the procedure, that is why we highly recommend you that you previously consult the specific requirements of each airline. In any case it is essential that you communicate with the airline before booking any ticket for an unaccompanied child.

7. Discounts for infants and children

A lot of airlines offer discounts for infants and children. These discounts may vary depending on the company, the flight and the seat availability.

8. Seat categories

Except Economy Class, a lot of flights offer corporate seats (Business Class) or VIP seats (First Class). Please keep in mind that the following descriptions are general and a lot of airlines may use different terms in order to describe these categories.
Economy Class seat are located in the main cabin of the plane. The price of ticket, the quality of services and the offered comforts are less for economy class passengers compared with other classes. The tickets of economy class have usually many more restrictions regarding the possibility of changes and cancellations. In some cases they are not allowed to be changed and perhaps only taxes will be refunded to passengers in case of cancellation.
Business Class, if available on a flight, usually offers a wider seat for its passengers and more space between the seats. The dinner of business class is better than the one served to passengers of Economy Class. Other services that might be offered are : separate waiting line for check-in, possibility to use the lounge of the airline etc. The Business Class seats are more expensive than the ones on Economy Class but cheaper than First class seats.
First Class seats are at the front part of the aircraft. The seat availability is usually limited. First Class seats are the most comfortable ones in the plane enjoying at the same time the best meals. First Class passengers also enjoy comforts such as separate waiting, for check-in and access to the lounge of the airline. First Class Tickets are not available on all flights and they are always the most expensive ones.

Air ticket Reservation

9. Is there any minimum time frame before the flight, for ticket reservation?

Yes, we cannot issue tickets for flights that leave in less than 4 hours from the time of reservation. Moreover, reservations after 5 PM are allowed only for flights that leave after 1 PM of the next day. On Saturday and more specifically after midnight you cannot make any reservation via our web site for any flight that leaves before 1 PM on Monday. However, you can call us at +44-844-7747881 in order to make your reservation by phone and issue your ticket instantly.

10. How can I be sure that my reservation has been completed successfully?

Right after the completion of the reservation procedure on our web page, a success page will be displayed on your screen and an e-mail containing your e-ticket and related information will be sent to you within 24 hours from the moment you have paid for your reservation (usually this takes several minutes).

11. What should I do if I don't receive an e-mail after the completion of the reservation process?

In case you don't receive any mail within an hour from the completion of the reservation process please contact us at +44-844-7747881.

12. What should I do if I realize an error in the e-mail I received?

If you realize any kind of error in the e-mail that you have received, please contact us by phone as soon as possible. Please note that the accuracy of your personal details is your own responsibility and any kind of changes after the reservation completion may not be possible.

13. What can I do if I don't remember the number of my reservation?

Don' t worry about that, we can find your reservation using your surname, e-mail or other details given to our system during your reservation.

14. Do I have to confirm the departure time of my flight?

If you want to confirm the departure time of your flight we suggest you contact the airline or the airport in order to be accurately informed. We will make any possible effort to inform you in the event that something changed on your flight. Nevertheless, in case of bad weather conditions, airport's or airline's personnel strike etc, we strongly recommend that you contact directly the airline or the airport. You may also review your flight status using the “View your reservation online” option, in the booking confirmation e-mail.

15. The flight I selected was not finally available for reservation.

This may occur in case that before the completion of the process of your reservation another customer booked the last available seat of the specific flight or at the particular class or cost. There are also cases where the communication with the airline may be interrupted during the booking procedure, having as a result the non completion of the reservation. This flight may keep being presented on the search results due to lack of availability update from the part of the airline. Such type of problems are not frequent, thus we advise you to repeat your effort about half an hour later.

16. Am I able to make a reservation using my own credit card on behalf of someone else who wants to travel?

In case the person who travels is different from the cardholder, then we may ask you to e-mail us at flights@airtickets24.com (or send us a fax to +44-844-7747881 if you cannot use your e-mail) a picture or a photocopy of the credit card used for the reservation and another picture or photocopy of the identity card (both sides) or passport of the cardholder, followed by his signature and a short text authorizing the credit card to be charged for the respective ticket.

17. Will I be asked to give you more information as passport number or copy of the credit card after the payment?

Normally we won't ask you for more information other than those you give us at the check-out. In some cases we might contact you and ask for a copy of the front side of your credit card and a copy of your passport. That's usually when the passenger is different from the credit card holder or our anti-fraud indicates high risk in a certain transaction. All this data is immediately destroyed after the end of your travel.

18. Can I make a reservation for marine or military tickets?

For the time being it is not possible.

Changes in reservation

19. How can I cancel or modify my air ticket?

Should you want to cancel or modify your ticket, you should inform us by completing the respective form on our site. All the modifications or cancellations of flight ticket reservations are governed by the rules of the airline company. Apart from the charges incurred by the airline an additional fee is incurred by our company depending on the type of the Support package associated with your reservation.

20. Is there any kind of full or partial refund for a ticket that I will not finally use?

A ticket may have different restrictions depending on the airline and the type of ticket (class). Usually for economic fares, only airport taxes are being refunded. However, in order to confirm the exact sum that will be refunded in any case of cancellation or modification, we will need to contact the airline. You may review the terms of the airline regarding the ticket cancellation or modification fees and restrictions, using the respective link on the page where you introduce your credit card details or in the ticket confirmation e-mail.

21. How can I change the dates of my flight?

In order to change the dates of your flight you will need to complete the relative form and reply to any e-mail that we have already sent you or even send us a modification request by fax. In any case, no change of dates will be accepted unless we are informed in the written form via the website online form regarding the kind of change you are interested in.

22. With who should I contact if I need to modify my ticket while I am abroad?

If the type of the ticket allows changes on the flight of return and you are abroad, you will have to communicate with the local office of the respective airline.

23. What happens if the airline changes its flights?

The airlines are sometimes forced to modify the itineraries, hours and number of their flights. In this case we will try to inform you for any changes before the date of departure so that you adjust your program to these changes. These changes are usually of minor importance without significant impact on your trip. If significant changes occur related to your flight (for example change in departure time for more than 2 hours or change of departure airport) and you have no alternative that suits you then you can request compensation from the airline, according to the passenger's rights established by the European Union, unless you have been informed on time by the airline.

24. Can the name of passenger be changed on the ticket?

The tickets are not transferable and for this reason no change of name can be done. The name should be introduced on the reservation form exactly as it is written on the passport or the identity card. After the completion of the reservation form, no change or correction can be accepted on the name of the passenger.

Publication and collection of tickets

25. How will I receive my ticket?

Your ticket is electronic (e-ticket) and will be sent to you via e-mail. At the airport you will only need to go directly to the check-in counter of the airline holding your identity card or passport.

26. When will I receive my tickets?

You will receive your e-ticket by e-mail in 30 minutes to 24 hours after you've paid for your booking. In case you don't receive your tickets, please call us in +44-844-7747881.

27. What should I do if I have any problem with my tickets?

In this case, please call us in +44-844-7747881.

28. What should I do if I lose my tickets?

Your tickets are electronic (e-ticket), therefore even if you lose the e-mail that we have sent you, there is no problem.

29. Can I get my tickets at the airport?

YES, your tickets are e-tickets and you can get it at the airport (see question 30)

30. In which currency can I pay my tickets at airtickets24.com?

On airtickets24.com we support various currencies. You can select the currency of your choice from a menu on top of the screen (next to the language and country). Your card will be charged with the total price you see on our website. Please note that your bank or payment system may apply their own inter-bank exchange rates, foreign currency transactions or service fees on top of the prices you see on our website.

31. Am I eligible to request an invoice?

Yes, you can request an invoice by submitting a request via the respective form on our website. The invoice has tax signature and will be sent to your e-mail.

32. What is the invoicing currency?

All invoices of Airtickets24.com are issued in euros, regardless of client's country of residence.

Electronic Tickets - e-tickets

33. How do I travel with electronic ticket (e-ticket)?

The electronic ticket is particularly convenient since it confirms the purchase of a ticket without the need of any printed document. The airline with which you travel, stores all the details of the ticket in its central system of reservations. This means that you don' t have to show a printed ticket in order to get on the plane and you won't have to worry about fogetting or losing your ticket (since it is not the traditional paper ticket). Having an electronic ticket, allows you to go directly to the check-in counter holding your passport or identity card and a copy of the e-mail booking confirmation (the copy of the e-mail will the agent of the airline to locate your seat faster).

34. How can I print a copy of my e-ticket?

You can print the e-ticket e-mail that we have sent you after the completion of your reservation, which contains the number of your electronic ticket, or follow the link from the e-mail, download and save the .pdf file with your ticket and print them later.

35. When will my credit card be charged?

Your credit card will be charged at the moment of the completion of your reservation. It is possible that you will note 2 different charges on your credit card, one from the airline representing the price of the ticket and another one from our company (E-Travel Athens) representing the services charge. The sum of these two charges suggest the final price of the ticket displayed on our website.

General Information

36. Which are the limits and restrictions regarding luggage?

The hand luggage should usually weigh up to 5 kilos while the luggage presented at the counter should not be more than 20 kilos (this may vary a bit depending on the destination). The airlines are becoming more and more strict regarding the weight and size of luggage allowed. Both the weight limit and the maximum dimensions may vary depending on the flight and the category of your ticket. The terms concerning the luggage may vary considerably from company to company. If you have any kind of relative question, we recommend you to contact directly the specific airline.

37. May I select specific seats?

You cannot choose your seat before the hand luggage control.

38. How much time prior to the flight departure should I be at the airport?

If you travel abroad you should better be at the airport 2 hours before your departure time, while as far as domestic flights are concerned, 1 hour is enough. Please keep in mind that you will need enough time until you pass the security controls especially during peak periods.

39. What kind of documents should I carry when I travel?

If you are a Schengen Zone citizen and you travel within Schengen Zone you just have to hold your identity card (your name should be written with latin letters). While your id is enough for you to travel, passports are more common to use while travelling. If you travel outside Schengen Zone, you necessarily need your passport, while your ticket of return and visa may be essential also. We recommend you to consult the embassy of the country that you will visit, in order to be sure of which are the essential travel documents that you will need. Even if our travel consultant may inform you regarding the need of Visa issuing for a certain country, such reminder is not an obligation of ours.

40. What kind of traveling documents do the children need?

Children need their own passports and visa just like adults. If they travel alone, the airline needs to be informed respectively. Please keep in mind that not all the airlines accept unaccompanied children on their flights. Children that travel inside Greece and do not have a passport or identity card, they should be carrying a birth certificate.

41. Are there any specific requirements when booking tickets for a U.S. destination?

Yes. These requirements are due to the Secure Flight Program and relevant to the passenger information entry for the flight booking.

Secure Flight Program is a new program implemented by the American Transportation Security Administration to enhance flight security.
The Program is already applied to the domestic US flights and will be applied to the international flights as of November 1, 2010.
According to the Program, passengers traveling to the USA will be required to provide the following Secure Flight Passenger Data when making their reservation:

-Full name (as it appears in government issued documents – e.g. passport)
-Date of Birth
-Redress number – if applicable ( Redress number is a reference number for passengers who had inquiries regarding previous experience they experienced in transportation hubs. For more info click here).

In case the required data are not provided during ticket reservation, the ticket will not be issued.

 

In case the required data provided are different from the data appeared on the government issued documents the passenger might not be able to board the airplane.

For more information regarding the Secure Flight Program, click here.

Programs for frequent flyers

42. How do I participate in a frequent flyer program?

In case that you wish to register for a frequent flyer program you will have to contact the airline by phone or via its website.

43. Where can I find information concerning the points that I have accumulated?

You can get this information only via the respective airline.